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By Nathan Lawrence
Apr 11, 2024
3 min read
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In this guide:
What are the different types of Superloop plans?
What do you get with Superloop internet plans?
Superloop internet deals
Superloop internet plan features
Superloop internet plan modems
How to switch to Superloop
Superloop FAQs
Superloop features breakdown
Superloop may have branched out into prepaid mobile plans, but it built its reputation as an internet provider. Look to Superloop if you’d like an internet plan via NBN or private fibre.
Superloop internet fast facts
- Superloop is an Australian company founded by Bevan Slattery in 2014 and listed on the Australian Stock Exchange in 2015. Today, it has 400,000+ customers.
- Customers can sign up for NBN or private fibre plans with Superloop, which includes the fastest speed tiers and custom business plans.
- Superloop has its own fibre network and offers connectivity virtual circuit (CVC) transparency to customers. It’s also tracked by the ACCC.
- Users can choose to upgrade their speed five times per month.
What are the different types of Superloop internet plans?
Superloop offers fixed-line NBN and private fibre internet plans that should be available to most homes in Australia, especially people in metropolitan areas.
Superloop NBN fixed-line internet plans
If you live in a home connected to the NBN via Fibre-to-the-Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre-to-the-Curb (FTTC), Fibre-to-the-Building (FTTB) or Fibre-to-the-Node (FTTN), you should be able to sign up for a Superloop NBN fixed-line plan. Most of these homes will have access to Superloop’s NBN 25/10, NBN 50/20, NBN 100/20 and NBN 100/40 plans. Additionally, those living in FTTP and HFC homes can also sign up for NBN 250/25 and NBN 1000/50 plans with Superloop.
Superloop private fibre internet plans
Superloop also sells private fibre (non-NBN) internet plans to eligible homes, aka those serviced by Opticomm. These broadband plans are almost identical to what Superloop offers with NBN: namely, 25/5, 50/20, 100/20, 100/40, 250/25 and 1000/50.
Superloop business NBN internet plans
Business owners may also want to consider Superloop’s range of business plans, which include some familiar and faster speed tiers, with a mix of Telstra Wholesale and NBN Business Ethernet plans: NBN 50/20, NBN 100/40, NBN 250/25, NBN 1000/50, NBN 100/100, 200/200, NBN 250/250, NBN 400/400, NBN 500/500 and NBN 1000/1000.
Superloop Fixed Wireless
If you live in Adelaide, Superloop also offers a selection of fixed wireless internet plans. There’s a $249 setup fee and the option of 50/5, 125/125 and 250/250 plans, all of which have unlimited data.
What do you get with Superloop plans?
All Superloop internet plans come with unlimited data and tend to offer six months of cheaper promotional pricing. The self-reported typical download and upload speeds across most Superloop NBN and private fibre consumer plans are identical, except where noted below:
- Opticomm 25/5: 22Mbps download, 4Mbps upload
- NBN 25/10: 22Mbps download, 8.5Mbps upload
- NBN and Opticomm 50/20: 48Mbps download, 17Mbps upload
- NBN and Opticomm 100/20: 95Mbps download, 17Mbps upload
- NBN and Opticomm 100/40: 95Mbps download, 34Mbps upload
- NBN 250/25: 230Mbps download, 21Mbps upload
- Opticomm 250/25: 240Mbps download, 21Mbps upload
- Opticomm 1000/50: 600Mbps download, 42Mbps upload
- NBN 1000/50: 700Mbps download, 42Mbps upload
Superloop internet deals
Superloop typically offers six months of promotional pricing for most of its internet plans. If there’s a Superloop internet deal going today, you’ll see it below.
Superloop internet plan features
As is the norm with modern internet plans, Superloop NBN and private fibre plans don’t have any lock-in contracts or sign-up fees. One of the bigger Superloop perks is the option for customers to switch to a faster NBN plan for 24 hours up to five times a month (NBN 25/10 plan excluded). Any unused days can be banked up to 30; alternatively, pay $2 a day to purchase extra speed upgrade days.
Outside of the option to pay extra for a static IP address, there aren’t too many noteworthy features. Superloop customers can add a home phone service or bundle with a Superloop prepaid plan, both of which help save money on the monthly internet bill. There’s also a referral scheme to score credit for successfully referring new Superloop customers.
Superloop internet plan modems
Superloop lets new customers opt to bring their own NBN-compatible modem. Alternatively, add an Amazon Eero 6+ router, which is free of charge if you stay connected for 18 months. You can also pay a flat fee to purchase the Eero 6+ or a ZTE H1600 modem-router. The ZTE is recommended for FTTB and FTTN homes as they need a modem-router to get online (alternatively, a separate modem and a router). The H1600 is a dual-band WiFi 6 modem-router with up to 1,800Mbps of WiFi speed, which also includes four gigabit Ethernet ports and a USB 2.0 port.
The Eero 6+ is a router that’s built for mesh WiFi expansion in larger homes or abodes prone to WiFi blackspots. A single Eero device has dual-band WiFi 6 with wireless speeds up to 3,000Mbps. Each Eero 6+ router also has two gigabit Ethernet ports, but most homes will need at least one of those ports to connect to their NBN modem.
How to switch to Superloop internet
Switching from another NBN provider to Superloop is a straightforward process. Just follow these steps to shift to Superloop:
- Click the ‘Go to Site’ button next to the Superloop plan you like best (or go to the Superloop website if that button is unavailable).
- On the Superloop website, enter your home address then click the ‘Select plan’ button to confirm selection.
- Optionally, add a mobile or home phone add-on and/or a router or modem-router.
- Click the ‘Checkout’ button at the bottom of the page, enter your details and payment details, then follow the prompts to complete sign-up.
Superloop frequently asked questions
Superloop internet services are offered via the NBN or Superloop’s own private network infrastructure. For mobile plans, Superloop uses the Telstra wholesale network.
Superloop is available to all fixed-line NBN types, which includes FTTP, HFC, FTTC, FTTB and FTTN. Available plans include NBN 25/10, NBN 50/20, NBN 100/20, NBN 100/40, NBN 250/25 and NBN 1000/50.
In August 2021, Superloop completed the acquisition of Exetel. While these NBN providers offer different NBN plans, both are under the Superloop company umbrella.
Superloop features breakdown
Superloop plan features | |
| Data rollover | N/A |
|---|---|
| Auto prepaid recharge | N/A |
| Data-free streaming | x |
| Rewards program | ✔ |
| BYO modem | ✔ |
| Included modem | Amazon Eero 6+ |
| Purchasable modem | x |
| $0 setup-fee plans | ✔ |
| Home phone | Call packs |
| Discounted international calls | x |
| Discounted mobile plan | ✔ |
| Entertainment bundle | x |
| Exclusive content offers | x |
| ACCC tracked | ✔ |
| CVC transparency | ✔ |
Superloop connections | |
| NBN fixed-line plans | ✔ |
|---|---|
| NBN Fixed Wireless plans | x |
| NBN satellite plans | x |
| Mobile broadband plans | x |
| Home wireless plans | x |
| Fibre plans | ✔ |
| Cable plans | x |
| Mobile network | N/A |
| Population covered | N/A |
| 5G network access | N/A |
| 4G network access | N/A |
Superloop customer service | |
| Customer forum (or blog) | ✔ |
|---|---|
| Crewed Twitter | ✔ |
| Facebook page | ✔ |
| Retail stores | x |
| Phone support | ✔ |
| Usage-monitoring app | ✔ |
| Chat service | ✔ |
| Self-service online (FAQs) | ✔ |
| Email or messaging form | ✔ |
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.
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